I’m excited that we’re going to begin coaching together! Please make note of the following policies and refer back to this page/document as needed. The Agreement being entered into is between yourself and myself, Kara Leskie.

Client-Coach Integrity:

By entering into a coaching relationship, we’re agreeing to hold ourselves to a high level of integrity and accountability.

• I ask you to please hold me, as your coach, to a high level of integrity and accountability, and I would like to promise you my commitment to that as well.

• Integrity and accountability are not something we are “held to,” they are something we “rise to.” We each do our part of the work ourselves.

• Look for as many places as possible to have fun with this work!

Payment:

• The cost per session for coaching is $100. Sessions are 60-minutes and scheduled by you (the client) during any open time listed on my online calendar, during the month.

• It’s suggested that you schedule your sessions for once every week, however frequency is your choice and the recommendation may vary based on lifestyle, goals and budget.

• Open times are listed in my online calendar.

• Payment for each session is due at the time of booking.

• Payments are made via PayPal. If an option to pay fails at the time of purchase, please look for an invoice from me in your inbox. (Note: sometimes they end up in a spam folder; please email me if you can’t find the invoice anywhere.)

• There are no refunds for sessions. They are non-transferable to others and must be used within three months of making a payment.

• Sometimes technology snafus happen. Unfortunately, we cannot guarantee the ability to reschedule or extend the time of sessions in those cases when a client experiences difficulties with Zoom, the internet or your cell phone. Please be sure to have a backup method of communication.

• If a client has not paid for a session, that session will not be held. Please note, the client is still responsible for paying for that session time since the time was reserved for them.

• Clients are encouraged to carefully evaluate their finances before beginning coaching, to ensure that payment for sessions will not cause financial hardship.

Scheduling:

• Clients are responsible for setting aside time to go to the online calendar each month and schedule their sessions for the month.

• Scheduling your times earlier, rather than later, will give you the best selection of available times.

• It’s recommended that clients commit to a minimum of three months of regular coaching sessions which is critical for developing the momentum for real change.

Email:

• If you’d like to, you’re welcome to add in unlimited email support during the month for an additional $50. Generally, however, I suggest that if someone feels they’re needing more support, they invest that money in an extra one-on-one session. One on one sessions are $100 for up to 60 minutes.

• The occasional check-in email with a question is fine, however, if the email would require a longer or more involved response, it’s best to address those issues during a scheduled session.

• Please hold on to practices (homework), rather than emailing them to me before a session, unless requested to do so.

• Understand that I can’t absolutely guarantee correspondence sent or received to me via email (or any other electronic means) would not be intercepted or viewed by a third party.

Lateness & Rescheduling:

• If a client is late to a session, we’ll use the remaining session time available.

• It’s important that whenever a client needs to reschedule or cancel, I receive a phone call or a text (not an email) at 323-364-1977. Please leave a voicemail if I don’t pick up. Again, please don’t use email or rely solely on the reschedule option in your Zoom invite to reschedule or cancel a session. Phone calls or texts only.

• If a client needs to reschedule, I need at least twenty-four hours notice, unless it’s a serious, unavoidable emergency.

• Serious, unavoidable emergencies include injury and sudden illness, but do not include things like (for example) having a bad week/not feeling like having a session, or an invitation to have dinner with a friend who is unexpectedly in town.

• Clients are responsible for creating backup plans to avoid canceling sessions with less than 24 hours notice.

• In the above non-emergency examples, please know that I will totally honor and support you in making the best choice for you. Do go and have dinner with a friend or skip a session if you need or want to. No judgement. Just please note that I will still require payment for that session time if it was not rescheduled with at least 24 hours notice. If a payment has already been made, it won’t be transferred to another session.

• In cases where there is at least 24 hours notice, of course we’ll simply reschedule the session for a time that works better for you. Head to my online calendar to find available times.

• For your safety, I’m not willing to conduct sessions if you’re in a moving car. Please call to let me know if you’re running late. Then get to a safe place to hold your session and call me back. We’ll pick up with the remaining session time.

• Again, please note that the session cannot be rescheduled, nor the session time extended, if Zoom is making it difficult to conduct the session, or if there are problems with the internet or your cell phone.

Legality:

• I maintain confidentiality for all of my clients, with the following exception(s): if a client shares that they are in the process of, or are planning to, hurt themselves or someone else, I break confidentiality by whatever means I can in order to ensure that no one is harmed.

• It is also possible that I would need to break confidentiality if required to do so by law.

• Of course, in this digital age, I can make no guarantees that my cell phone would not be hacked or that my email account would not be hacked. Those are always potential risks, though naturally I do what I can to prevent them from happening (and, of course, I am fallible).

• Coaching is an unlicensed and unregulated industry. I am not a therapist, and do not diagnose or treat conditions. Coaching is to be used on an “at your own risk” basis and is not recommended as a substitute for therapy.

• If you have been diagnosed or in treatment for a mental health-related condition in the past, you are advised to continue with that treatment.

• By entering into a coaching relationship, you understand and acknowledge that you are solely responsible for your own choices, and that no guarantees or outcomes are being promised as a result of coaching. You are encouraged to seek the advice or second opinions of the professionals of your choosing before proceeding with any of the suggestions made during our coaching sessions.

By beginning coaching and sending in payment, you acknowledge that you have read and understand all the terms and conditions outlined in this agreement, and that you agree to abide by the terms and conditions described.

Terms subject to change:

These terms are subject to change without notice. When they do change, this Client Terms of Service Agreement page on my website will be updated. Please request a new PDF copy of the updated agreement at regular intervals if you want to keep your copy of this agreement updated. Note that if there is a difference between what is noted here and what is on the Client Agreement Terms & Conditions, this is unintentional and the most recent update to the Client Agreement Terms & Conditions is what will be used.

TO CONFIRM you acknowledge, have read and understand all the terms and conditions outlined in this agreement, please create an email with the subject line: "COACHING AGREEMENT" with the information below in the body and send it to kara@karaleskie.com. COPY/PASTE the following into the email:

“I, [ insert your legal name ], have read, understand, and agree to abide by the Terms & Conditions outlined within the Client Agreement document.”